About Us

 
* I have been using your services for the past 2-3 years (www.themaxmedia.com) and I can say you are one of the best web hosting provider. Please keep up the good work! :)

Regards,
Ryan, 30/10/2002

 
"hi and thank you.

i love u guys. you are all very serious about customer service and support. Always ready to respond quickly. tks."

Vincent, 17/10/2002

 
"Good work, Support Team, once again you've proven to be the best!! Rackmine is still my number one. You guys not only have great customer service but as well as a very nice and skillful support team.

Thank you and thank you once again for your wonderful support and assistance."

Best regards,
Dennis, 15/10/2002

 
"Just a huge thanks to you and your team at RackMine.com. Your response time has always been excellent which is a breath of fresh air after dealing with so western based ISP's. You cannot beat the price also!

Client from Canada, 24/09/2002

"I must have been disconnected from the live help screen, perhaps due to the connection? Anyway, I want to tell you what a good idea that is for you to do that! Very good for customer service

Also, I want you to know that Ms. Law is doing an absolutely excellent job of providing customer support! She is very pleasant to work with and does very good, complete, and thorough work. I really do appreciate her work and diligence. Last night I had many support requests, mostly from the new accounts and she handled them wonderfully!"

Client from USA, 18/09/2002

"Yes I noticed all these virus warnings and was concerned about this as well. Thank you all for updating the servers with anti virus software. Great job you guys. Of course we run as well anti virus software on our systems and never open any attachments.
Best regards"

Client form Panama

"I can't even tell you how pleased and grateful I am that you have purchased and installed the anti-virus software for the e-mail server. I go two messages today letting me know the virus never reached my mailbox. I also love the way it is set up, that it was coming from my domain mail address. What awesome software, it works great.

I know all the clients will also be grateful to you for this. Thank you again!"

Donna, USA

"Anyway, thanks for all your help on the rebooting and restarting. Your support is still the best I've seen so far. Keep up the good work --and don't work so late ... we're developers, so no choice, you should go to bed early!

Thanks again :-)"

Joseph

"We would like to comment on the excellent technical support we have been receiving so far from your company. Though our set up was complex, your technical support staff was patient and cooperative with our needs. In particular I would like to mentioned Wong in technical support who consistently went the extra mile in his efforts. We have also called at night and are pleasantly surprised to find quick responses from the technical staff. Once again we thank you for a world class service."

Elijah
www.E-latterrain.com

This is a very impressive server, as the technology is top notch and their customer service is superb. I think you will find the prices extremely competitive, the technology excellent, and customer service quite pleasant.

I can confidently recommend one of the best Web Hosting companies I've ever dealt with. This company has the most skilled and efficient technical staff I seen yet, and their service is outstanding."

Client from USA

"I am IMPRESSED. Your reply is indeed fast. Your are in my good books. Let me see what I can do over at my end."

Elvin

"Your response times never ceases to amaze me :) Thanks Alfred for the comforting email. Looks like I made the right choice when it came to web hosting, unlike my predecessor."

Alex P'ng C.M.

"I wish to say that the support I have received from your company was top notch and will definitely consider hosting my website with you in the near future. Thank you."

Kah Wai

"The service was first class and highly professional, and their assistance was invaluable in launching our business. Today, a company has many choices in selecting a web hosting firm as the work can be done from almost anywhere on the Net, however, it is hard to imagine us obtaining any better service than that provided by RackMine. We recommend RackMine to any company seeking web hosting services."

Jeff Blatt

"Special thanks to you, for your dedication, hard work and your ability to respond to each inquiry with patience and professionalism."

Eric

"Your team has been proactive in suggesting new ideas and solutions whenever any problem arises. As a demanding corporation, it certainly was a pleasure and comfort dealing with people who are always ready to devote enough attention to set things right.

Unfortunately, in this day and age everyone seems to be too focused on either 'How cheap they can buy something' or 'How cheap they can get something done' and time after time people just simply do not get what they pay for. Fortunately for us, our dealings with Acme not only led to very competitive rates for the services rendered but through the experience and professionalism of your staff, Acme Commerce Sdn Bhd was able to maximize our return beyond our expectations from the day of the sale.

I have no hesitation to commend on your staff for their professional approach and excellent attitude placed on customer service in ensuring that our website is readily accessible at all times.

With the highly skilled team of yours and provision of excellent service, it makes it even more the reason to continue to subscribe to your services. and we laud your effort and hope it will continue in the same vein in the future. As long as you continue to maintain this high level of service excellence, I am confident that you would succeed in securing new business opportunities."

KB Lim
www.sportstoto.com.my