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Technical Support
In consideration for discounted hosting, Reseller agrees that they are responsible for invoicing their customers, providing technical support and/or Web design services.
Rackmine provides technical support only to the reseller.
Statement of Anonymity & Non Competition
Rackmine agrees not to divulge ourselves as your source for Web hosting. We value our resellers and will not contact or solicit the Reseller's customers.
Rackmine may be listed in the DNS registry's Whois database as the Zone Contact and/or as the authoritative name server for the domain. Reseller will be listed as the Administrative, Technical or Billing Contact. However, if the reseller's customer contacts
Racmkine due to a lack or service or performance by Reseller, we will not refuse the customer support or service. We believe this policy best protects the customer and provides uninterrupted service.
Rackmine is committed to first-rate customer service. In addition to our standard 24/7
support and the resources we've provided below, we also offer technical support by phone
round the clock. However, the fastest way to contact our technical support department is
support@Rackmine.com
to open an online
trouble ticket.
Private Policy
While information is the cornerstone of our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, and using it only as our customers would want us to is a top priority for all of us at
Rackmine.
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Policy will be subject to our normal disciplinary process.
We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, have been authorized by the customer, or are required by law.
We will always maintain control over the confidentiality of our customer information.
Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards.
For the purposes of credit reporting, verification and risk management, we will exchange information about our customers with reputable reference sources and clearinghouse services.
We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we're prohibited by law) and how to notify us about errors which we will promptly correct.
Dedicated Servers are ideal for companies who need the flexibility of full server control without the high costs associated with purchasing and maintaining your own server hardware.
Your server will be connected to a 100Mbps switch port to the router. Our Internet backbone boasts redundant
155mbps connections. Additional services include uptime monitoring, daily tape backups, and firewall services. Dedicated servers are secured in a state-of-the-art Data Center and cared for by our Certified Systems Engineers.
At Rackmine, we are devoted to assist you and your business in setting up a secure business
system. Besides offering the quickest and most reliable
world class dedicated server hosting services, we also
guarantee 99.9% up time and top notch 24/7 technical support
to help you all the way.
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