|
|
Who
should I call if I need support?
|
|
|
You may send in your
support call to support@rackmine.com. If you need to
speak to our Technician, you may "Click for Live
Support" at the top right corner of this page. If our
Live Support is not available, please call + 60(16) 330
8670. Our
Support Technician are waiting to help you.
|
|
|
|
Do you
provide hardware replacement if the hardware fails?
|
|
|
Hardware failure due
to the manufacturer defects will be replaced within 24
hours without any additional charges.
|
|
|
|
Do you provide me a
dedicated IP address?
|
|
|
All dedicated server
purchased will entitle a dedicated IP address.
Additional IP address can be purchased in a block of
4IPs at an additional cost.
|
| |
|
|
When
can I expect delivery of my server?
|
|
|
At
Rackmine.com, we will deliver your dedicated server to
you within within 24 hours after receiving the proof of
your payment.
|
|
|
|
What
is your performance guaranteed?
|
|
|
|
We
assure you the following: |
|
-
|
Responsive
customer service - 24 hours live tele-support,
max. 4 hours respond.
|
|
-
|
Maximum
uptime - Multi Server deployment with 99.9%
uptime.
|
|
-
|
Highly
secured - Daily multiple data backup and
firewall.
|
|
-
|
Great
performance - Load balancing, CISCO equipment
and INTEL base server.
|
|
-
|
Reliable
- High bandwidth and controlled domain density
within a server.
|
|
-
|
Scalable
- Full upgrade path from Basic Hosting to
Dedicated Managed Services.
|
|
-
|
Guaranteed
low resource utilization.
|
|
|
|
|
Can I
host adult sites?
|
|
|
Sorry, we don't
allow hosting of adults related sites.
|
| |
|
|
Do you provide a
Control Panel for administer my server?
|
|
|
Control panel or
network appliances can be purchase as optional items.
Our partner for these appliances include Ensim, cPanel
and Plesk.
|
| |
|
|
Do you provide
telnet / ssh access to my server?
|
|
|
You will be given
root or admin access to your server. As such, you will
decide if you want to access your server using the
control panel or ssh or telnet.
|
| |
|
|
Do you provide
Terminal Client Services?
|
|
|
If your dedicated
server are running on Windows 2000 or Windows 2003, you will be provided
with Terminal Client access to administer your server.
|
| |
|
|
Can I install my own
application (.dll or .exe) into my server?
|
|
|
As you have full
control over the usage of the server, you will decide on
what software that you want the server to run. |
