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What
is your payment acceptance?
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We
prefer Western Union, as this is the fastest mode of
payment. Bank Wire Transfer or Credit Card payment are
also acceptable.
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Which
Credit Card do you accept?
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We
accept Visa, Master Card and
American Express. For security reasons, you will
required to send us a scanned copy of your Credit Card
(both sides). Please e-mail to order@rackmine.com or fax
to +603-20310263. We will also call you to confirm the
credit card details. Please remember to include your
contact number with the country code in the order form.
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What if I do not
have a Credit Card?
Can I do a bank wire transfer?
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If you wish to Bank Wire Transfer to us, please use the
following:
Vendors: Acme Commerce Sdn Bhd
Account Number: 514048-140850
Please wire by swift using the swift account :
MBBEMYKL
Bank: Malayan Banking Berhad
Address: 418-424, Jalan Pudu, 55100 Kuala Lumpur,
Malaysia
Tel: + 603-2145 6626
For faster delivery, please e-mail us the Transfer
Transcript to order@rackmine.com or fax to
+603-20310263. |
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I need my server
fast. Do you accept Western Union?
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If you wish to remit your payment via Western Union, please use the
following information:
Recipient : Lim Swee Lit
Address: Lot 17.05, 17th.
Floor, Wisma MPL, Jalan Raja Chulan, 50200 Kuala Lumpur.
Please e-mail to order@rackmine.com
the following information as required from the bank.
a) Your first and last name
b) Money Transfer
Control Number (MTCN)
c) Location where you transfer the money from
d) Amount and the currency
e) Secret question and answer (when necessary)
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When
can I expect delivery of my server?
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At
Rackmine.com, we will deliver your dedicated server to
you within within 24 hours after receiving the proof of
your payment.
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What
is your performance guaranteed?
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We
assure you the following: |
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Responsive
customer service - 24 hours live tele-support,
max. 4 hours respond.
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Maximum
uptime - Multi Server deployment with 99.9%
uptime.
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Highly
secured - Daily multiple data backup and
firewall.
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Great
performance - Load balancing, CISCO equipment
and INTEL base server.
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Reliable
- High bandwidth and controlled domain density
within a server.
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Scalable
- Full upgrade path from Basic Hosting to
Dedicated Managed Services.
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Guaranteed
low resource utilization.
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What are the sites
that are not permitted to host at your facilities?
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Sorry, we don't
allow hosting of adults related sites.
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Do you provide a
Control Panel for administer my server?
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Control panel or
network appliances can be purchase as optional items.
Our partner for these appliances include Ensim, cPanel
and Plesk. A free version of Webmin control panel will
be provided as an alternative.
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Is there any
discount when I pay 12 months upfront?
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RackMine provides
competitive pricing strategy. As such no prepayment
discount is available for all the services to be
rendered.
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What is your upgrade
path?
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You
may upgrade or downgrade your dedicated server at
any time. You will be required to pay the difference in
the setup fee for your current plan, and the plan you
are upgrading to, should you decide to choose a larger
plan. You will then pay the new monthly fee for the new
service plan that you select. Changing dedicated server
plans may require system administration fees and/or
hardware modifications. .
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How can I get
started?
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If you are ready to
sign up, just
click here, we will get the server ready for you in
24 hours (provided your payment is approved).
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