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F.A.Q |
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Who
is Rackmine.com?
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Rackmine.com
is managed and owned by Acme Commerce, a company
registered in Malaysia, an ideal location for hosting
offshore sites.
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How
long have you in business?
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Starting off as an application development company in 1989,
then a web hosting provider in 1998 and later
infrastructure provider in 2000. Today we have grown to
provide a full service managed dedicated server hosting.
Currently, we are managing over 250 servers hosted at
different locations in Malaysia, Singapore and Hong Kong.
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What
distinguishes RackMine with other dedicated hosting
provider?
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At
Rackmine.com, we are unique, as we provide responsive
24x7 support both via telephone and email. We will
reboot your server in minutes and not hours. We provide
last mile support in assisting you in
troubleshooting your application problem if any. We
provide you with flexible scalability options where we
will grow with your needs. We are committed to provide
you with the latest technology as our Research and
Development Department will continue to strive for
excellent and innovative technology deployment.
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What
is your performance guaranteed?
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We
assure you the following: |
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Responsive
customer service - 24 hours live tele-support,
max. 4 hours respond.
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Maximum
uptime - Multi Server deployment with 99.9%
uptime.
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Highly
secured - Daily multiple data backup and
firewall.
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Great
performance - Load balancing, CISCO equipment
and INTEL base server.
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Reliable
- High bandwidth and controlled domain density
within a server.
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Scalable
- Full upgrade path from Basic Hosting to
Dedicated Managed Services.
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Guaranteed
low resource utilization.
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Who
do you host for?
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We
has always been focusing on working with clients whom
appreciate what after sales is all about. Many Offshore
companies, Multi National Corporation as well as Public
Listed company outsourced their dedicated server hosting services to
us. Please write to reference@rackmine.com
for more references.
We host for clients from over 50 countries including USA, UK, Canada, Australia,
France, Thailand, Indonesia, Singapore, Hong Kong, Egypt,
Philippines, Dominican Republic, Panama, Belize, Costa Rica,
China, India, Spain and many more.
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How
can I depend on your support team?
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Our
support personnel include experienced Microsoft
Certified Professionals and Linux expert to answer all
your network or server related problems. Our dedicated Software
Engineers will assist you in troubleshooting your script
problems.
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Please let me
know more about your
infrastructure.
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We are connected using OC48
(2.56 Gbps) Internet Access Node within our Class A data
center, backed by redundant 7 x 155Mbps Internet Access
Node on a different telecommunication path.
Infrastructure partners in US include, Cable & Wireless,
Teleglobe, Worldcom, AT&T, Satelite. Other partners
include Japan Telecom, Korea's Kornet, Chung Hwa Telekom
from Taiwan, Cable and Wireless from Hong Kong, Singtel
from Singapore, Testra from Australia and China's
ChinaNet.
Our superior international connection makes us the
preferred offshore dedicated hosting provider.
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