Upon signing up for RackMine’s services, all customers agree to comply with RackMine Terms of Use and Acceptable Use Policy.


Prohibited Usage

Customers agree that any of the below activities are considered prohibited usage and will result in immediate account suspension or cancellation without a refund and the possibility that RackMine will impose fees, and/or pursue civil remedies without providing advance notice.


  • Adult Content

Pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content or provide links to adult content elsewhere.

  • IRC

RackMine does not allow IRC or IRC bots to be operated on our servers.

  • UCE (Unsolicited Commerce Email) – SPAM

Spamming, the sending of unsolicited mass email from or through a RackMine server or using an email address that is maintained on a RackMine machine is STRICTLY prohibited. Violations of this type will result in the immediate termination of the offending RackMine account.


  • Security

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.


  • Network Performance

You may not use resource-intensive programs which negatively impact other customers or the performances of RackMine systems or networks.

  • Attacks

All network attacks (incoming and outgoing). Even if the target is your own website/server/service.


  • Violation of Copyright, Trademark or Patent

Violation use of copyrights, trademarks, service marks, trade secrets, software piracy, and patents of  other parties or corporation without getting approval or permission.


  • Other Activities viewed as Illegal or Harmful:

Engaging in illegal activities or engaging in activities harmful to the operations of RackMine or the customer. Engaging in activities, whether lawful or unlawful, that RackMine determines to be harmful to its subscribers, operations, and reputation, goodwill or customer relations.

Server Basic Management

Our Basic Management is limited to critical issues regarding your physical server hardware, server network, and server virtualization platform. This may also include basic troubleshooting of your freshly installed Operating System. Additional management, including but not limited to: server configuration, control panel installation/setup, and software installation/setup, is the sole responsibility of the end user.
Account Cancellation or Suspension

RackMine may cancel or suspend your access to server at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after suspension. You are responsible for backing-up your data that you use with the service.


Customer is solely responsible for the preservation of customer’s data. Even with respect to Data as to which Subscriber contracts for backup services provided by RackMine, RackMine shall have no responsibility to preserve Data. RackMine have no liability for any Data that may be lost, or unrecoverable, by reason of Subscriber’s failure to backup its Data.
Customer shall keep confidential any confidential information to which it is given access, and shall cooperate with RackMine’s efforts to maintain the confidentiality thereof. Customer shall not publish to third parties or distribute information or documentation that customer provides for purposes of operating and maintaining its systems.


Revisions to this Acceptable Use Policy

RackMine reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service). The failure by a customer to meet or follow any of the above AUP is grounds for account deactivation. RackMine will be the sole arbiter as to what constitutes a violation of the Terms of Use. RackMine reserves the right to remove any account without prior notice.